Frequently Asked Questions
Everything you need to know about shopping with Laid-Back.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day window for returns on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Laid-Back ships to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all products purchased through Laid-Back come with a standard 1-year manufacturer warranty against defects in materials and workmanship.